Quality Policy

International Elevator and Equipment, Inc. (IEE) is dedicated to the continual improvement of our processes and resources to deliver high-quality products and services, ensuring an exceptional customer experience. We are also committed to complying with legal requirements and international standards, promoting environmental awareness, and upholding ethical principles in all our endeavors, including our socio-economic responsibilities.

Service Commitment

Our quality policy is our guiding principle as well as a guarantee to the clientele of its promise to provide first-rate customer service at all times. With more than 50 years of experience in the industry, IEE is committed in providing "Total Customer Satisfaction."

We also take pride in sharing the same passion for high-quality products and customer satisfaction with our employees. This is why we have designed programs to enrich our human resources because excellence cannot be achieved by providing high-quality products alone.

Reliable Service Record

IEE's expertise in the business has carved a path in exploring even more ways to improve client satisfaction: technical assistance in system design and guaranteed 24 hours, seven days a week after-sales maintenance service that is backed by 100% technical support from Mitsubishi Electric Corporation.

We have an elevator training center for the continuous advancement of the knowledge of our employees. We foster a friendly and enthusiastic service culture and provide essential facilities like communication equipment and motorcycles to our servicemen so customers are assured that we value their trust in Mitsubishi Electric products and our services.