For over 50 years, the International Elevator & Equipment, Inc. (IEE) has established itself as an expert in personnel development for customer support and product provision. As we solidify our standing as a premier building solutions concierge for world-class Mitsubishi Electric building technologies, we persist in meeting the diverse needs of our clients and their tenants.

Our commitment to excellence by “continuously being technologically savvy, implementing innovative project management and development strategies, and continuing to diversify strategically” is how we ceaselessly pursue excellence and innovation. This commitment mirrors that of Mitsubishi Electric’s and is what we incorporate in our procedures that make us stand out from the rest – our IEE building solutions engineering design.

Let us explore the unique approaches IEE employs to provide world-class technologies and user experiences.

1. Personalized solutions and experiences

What IEE provides that sets us apart is our way of collaboratively providing tailor-fit solutions.

Our approach ensures a balance between client needs and IEE standards. We proactively work together with clients to devise personalized solutions that adhere to the Mitsubishi Electric degree of excellence while addressing their specific requirements. We constantly communicate and support them throughout the entire planning, installation, and operational stages.

One illustrative example of this balance occurred during a significant commercial project where the client emphasized both energy efficiency and advanced technology integration requirements. In response, IEE consulted with the client to fully understand their requirements and constraints. Leveraging our expertise, and by providing Mitsubishi Electric's cutting-edge solutions, we developed a customized package that optimizes energy usage and enhances occupant comfort.

Transparent communication channels and iterative feedback loops ensured that the final deliverables not only met but exceeded client expectations. Moreover, these efforts were executed in full compliance with industry standards, underscoring our unwavering commitment to delivering exceptional solutions tailored to our clients' unique needs.



2. Client-centered technology integration

At IEE, we acknowledge that meeting our client’s technology requirements is crucial to our operations. This entails collaborating on their architectural and engineering plans and building structure to ensure seamless integration of the Mitsubishi Electric building technologies we provide.

We collaborate to comprehensively understand their design requirements, preferences, and long-term objectives. This collaborative approach allows us to tailor our solutions and services to understand and address each project’s unique challenges and goals. By prioritizing client input and feedback, IEE ensures that the final solution perfectly aligns with their vision while delivering maximum value.

In addition to functionality, IEE highly emphasizes aesthetic appeal and seamless integration during the design and installation of Mitsubishi Electric solutions. This involves working closely with architects and engineers to ensure the technology blends harmoniously with the building's aesthetic while providing optimal functionality and minimal disruption to occupants. Aesthetic-friendly technology installation is a key focus area for IEE. We ensure that the technologies enhance the space’s user experience and visual appeal while making room for modularity and scalability.

We aim to keep everyone satisfied while ensuring the building’s smooth operations. IEE strives to attain all useful client information regarding their preferences to ensure the final solution meets their needs. Focusing on user experience, we remain dedicated to customizing the mix of Mitsubishi Electric solutions we offer by carefully considering the ease of use and simplicity of interfaces to enhance the user experience. We thoroughly assess the building’s setup so that the building technology fits perfectly and keeps the style intact. This approach underscores IEE's commitment to delivering tailored solutions that exceed expectations and reflect our dedication to excellence in every aspect of the project.



3. Enhanced and 24/7 support availability

After-sales support is another critical focus for us at IEE – one the company has greatly invested manpower in. Our personnel dedicate time to our training and development programs to enhance their skills and gain new ones. Commonly, these programs include the actual installation, maintenance, and repair of the building technologies. We also share the necessary information with clients to optimize their usage of the Mitsubishi Electric technologies while enabling them to perform basic operations and maintenance of the customized building infrastructure solutions.

Following installation, our commitment to ongoing support remains. Our dedicated team is available to address any inquiries, concerns, or optimization requirements that may arise, ensuring sustained satisfaction and performance. In addition to access to expert advice, we offer around-the-clock customer support services, further enhancing the accessibility and reliability of our assistance.



4. Problem-solvers and solutions providers

At IEE, we are problem-solvers and solutions providers. Our approach goes beyond one-time fixes; we provide integrated solutions that address both current challenges and potential future issues.

Our way of resolving issues and concerns largely depends on communication and collaboration. We ensure to understand the underlying causes of issues and identify effective resolutions to them. These discussions re-assess the reasons behind the client's requests and the potential implications of diverging from established standards. When conflicts arose between IEE and Mitsubishi Electric standards and client requirements, our strategy involved transparent communication. It is during these discussions that compromise and the pursuit of mutually beneficial outcomes were finalized.

For example, in a project where a client's specific demands conflicted with established IEE and Mitsubishi Electric regulations, we collaborated to explore potential adjustments. This dialogue allowed us to reach solutions and ensure compliance with standards while accommodating the client's needs. Throughout this process, transparency and expectation management played pivotal roles in achieving solutions that satisfied all stakeholders.

In essence, our flexible design approach and unwavering dedication to client satisfaction enable us to exceed expectations while staying ahead of industry trends. IEE remains agile and responsive to evolving client needs and emerging aesthetic trends in building solutions installation. Continuous communication, integrating modular design elements, and staying abreast of industry advancements enable us to offer adaptable and customizable solutions throughout the project lifecycle.



5. Upholding standards for building solutions

Mitsubishi Electric, through IEE, upholds strict standards in our operations and the technologies we make available. While strict, we ensure to have room for innovation and customization.

Flexibility is paramount in our approach to building solutions installations. We remain adaptable and responsive to evolving client needs, ensuring our solutions remain relevant and customizable.

IEE and Mitsubishi Electric standards for innovation mean creating smart buildings. Our Mitsubishi Electric solutions work seamlessly to optimize energy usage and enhance the establishment’s operations. For instance, in our commitment to sustainability, IEE also highlights Mitsubishi Electric technologies’ environment-friendly features. This allows clients to monitor and optimize their energy consumption while reducing their carbon footprint.

These innovations align with our commitment to environmental responsibility as we co-create greener, more efficient buildings for the nation.

Commitment to lasting success

Overall, IEE prioritizes the Mitsubishi Electric personalized experience when introducing “Changes for the Better” to clients. Our standard for user experiences ensures that Philippine establishments have access to customized, high-quality technologies that create comfortable and world-class spaces.

Through consistent communication, compromise, collaboration, and flexibility, we ensure that our clients meet the IEE and Mitsubishi Electric design standards that guarantee the longevity of their structures.

This is our way of contributing to their lasting success as our partners in the industry.