News
How MelEye Helps Building Managers
Monitor and Control Elevators and Escalators

As urban centers continue to grow both vertically and horizontally, the demand for sophisticated monitoring systems that leverage network technologies has surged. This is particularly evident in expansive facilities such as international airports, where seamless integration with building and facility management control systems is no longer a luxury but a necessity. Recognizing this pressing need, Mitsubishi Electric has developed MelEye, a state-of-the-art monitoring system that harnesses the power of web-based technologies to revolutionize the way we manage and interact with vertical transportation infrastructure.
The MelEye system is designed to provide an unparalleled level of oversight and control over elevators and escalators, allowing building managers to respond swiftly and effectively to the ever-changing patterns of passenger traffic. By optimizing the performance of these critical transportation systems, the MelEye not only enhances the efficiency of individual components but also maximizes the overall value and functionality of the entire building ecosystem.
The technological foundation of MelEye
At the heart of the MelEye system lies a robust technological infrastructure that leverages the latest advancements in network and web-based technologies. This foundation not only ensures seamless communication between various components of the system but also provides unprecedented flexibility and accessibility for building managers and operators.
Web Server and Browser Integration
One of the cornerstones of the MelEye system is its innovative use of web server and browser technologies. By hosting the system configuration on a web server, Mitsubishi Electric has created a platform that allows for monitoring of elevators and escalators from multiple computers at any location within the designated network.
Harnessing the Power of Ethernet
Another crucial element of the MelEye system's technological foundation is its utilization of Ethernet for high-speed, broadband network communication that enables monitoring from anywhere in the building.
User-friendly interface: simplifying complex operations
The MelEye system's sophisticated technology is complemented by an intuitive and user-friendly interface that simplifies the complex task of monitoring and controlling multiple elevators and escalators. This thoughtfully designed interface is a key factor in the system's effectiveness, allowing building managers to access critical information and execute commands with ease.
Versatile monitoring screens
MelEye interface are its versatile monitoring screens, which provide a comprehensive overview of elevator and escalator operations. These screens are designed to present information in a clear and easily digestible format, enabling quick decision-making and efficient management.
- Real-time status updates: The interface displays the current operational mode of each elevator or escalator, allowing managers to identify any issues at a glance.
Intuitive navigation and control
The MelEye system's interface is designed with user experience in mind, featuring intuitive navigation that allows for quick access to essential functions and information.
- Mouse-driven operation: The system utilizes straightforward mouse controls, enabling users to navigate through different screens and select desired information with minimal effort.
Enhanced safety features
Safety is a paramount concern in elevator and escalator operations, and the MelEye interface incorporates several features designed to ensure passenger well-being:
- Prominent warning indicators: The system provides clear indications of any failures or issues with elevators and escalators, ensuring that potential safety concerns are immediately brought to the attention of building managers.
- Customizable alarms: An optional alarm system can be configured to alert operators to specific events, such as group or individual car control failures, allowing for rapid response to critical situations.
Customizable features for enhanced user experience
Comprehensive remote operations
The remote control features of MelEye extend far beyond basic monitoring, offering a wide range of operational controls that can be executed from a distance for: floor lockout, VIP operation, operation by emergency power source, and fire emergency return.
Intelligent scheduling
The MelEye system's intelligent scheduling features represent a significant leap forward in elevator and escalator management, allowing building managers to fine-tune operations to match the unique traffic patterns of their facilities. This proactive approach to vertical transportation management leads to improved efficiency, reduced wait times, and enhanced passenger satisfaction.
Beyond static schedules, the MelEye system incorporates adaptive features that respond to real-time conditions:
- Dynamic up-peak management: During morning rush hours, the system can preset to adjust elevator operations to prioritize upward traffic, reducing lobby congestion.
- Lunchtime service optimization: The system recognizes midday traffic patterns and can implement specialized operational modes to handle the increased bi-directional flow typical during lunch hours.
Data analytics and reporting
In the age of big data, the ability to collect, analyze, and act upon vast amounts of information has become a critical factor in effective building management. The MelEye system excels in this area, offering a comprehensive suite of data analytics and reporting tools that transform raw operational data into actionable insights. These powerful features enable building managers to make informed decisions, optimize performance, and plan for future needs with unprecedented accuracy.
- Operational metrics: The system continuously gathers data on elevator and escalator performance, including travel times, door operation cycles, and energy consumption.
- Traffic patterns: MelEye tracks passenger movement data, including call frequencies, waiting times, and destination patterns.
Track and replay elevator movements with precision
Mitsubishi Electric’s MelEye introduces advanced monitoring capabilities that offer improved oversight of elevator and escalator systems. The "Play Back Information" feature allows building managers to review the movement of any elevator within the past 30 days, providing a detailed record of operations.
Location tracking for elevators and escalators
The system displays the locations of grouped elevators and escalators within the building, highlighting any faults in real-time. This allows for quicker responses during emergencies or troubleshooting, ensuring enhanced safety and operational efficiency.
The emphasis on safety and security within the MelEye system demonstrates Mitsubishi Electric's understanding of the critical role that vertical transportation plays in modern buildings. By leveraging advanced technology to enhance safety, the company not only protects lives and property but also contributes to a sense of confidence and well-being among building occupants and managers alike.